I spent the weekend with a couple of Microsoft friends. At one point, I was showing them some photos on their Windows laptop.
Seeing me use the mouse, my friend started to twitch. "It's a touch screen, you know."
I ignored her and continued to click the mouse button. Why lift an arm when I can merely lift a fingertip? Soon, she was visibly uncomfortable. She pointed to the screen.
"All you have to so is touch it with your finger here," she said, as I am clearly a moron. I again ignored her. Finally, she took matters into her own hands and tapped the screen with her finger. She missed, and the wrong window took focus.
"Dammit," she said under her breath.
This is a perfect metaphor for modern-day Microsoft. They don't build what customers want. They build what they want, then correct the customer for not wanting it, too.